At Biohydroponiks, we are committed to providing high-quality hydroponic products and a smooth customer experience. Please review our return and refund policy below.
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🔄 30-Day Return Policy
We offer a 30-day return window, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return:
• Item must be unused, unworn, and in original condition
• Must include original packaging, accessories, manuals, and tags
• A valid receipt or proof of purchase is required
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📩 How to Start a Return
To initiate a return, contact us at:
📧 contact@biohydroponiks.com
Please include:
• Your order number
• Reason for return
• Photos (if item is damaged or defective)
If your return is approved:
• We will provide instructions on how and where to send your item
• Returns sent without prior approval will not be accepted
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🚚 Return Shipping
• Customers are responsible for return shipping costs unless:
• The item is damaged, defective, or incorrect
• We recommend using a tracked and insured shipping service, especially for high-value items
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⚠️ Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
• Damaged
• Defective
• Incorrect
Contact us within 48 hours of delivery at contact@biohydroponiks.com with:
• Photos/videos of the issue
• Your order details
We will resolve the issue with a replacement, repair, or full refund where applicable.
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🚫 Non-Returnable Items
The following items are not eligible for return:
• Perishable goods (e.g. plants, nutrients, seeds)
• Custom or made-to-order products
• Used or installed hydroponic systems/equipment
• Personal care items
• Hazardous materials, liquids, or gases
Additionally:
• Sale items and gift cards are non-refundable
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🔁 Exchanges
We do not offer direct exchanges.
To get a different item:
1. Return your original item (if eligible)
2. Place a new order once your return is approved
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💳 Refunds
Once your return is received and inspected:
• We will notify you of the approval or rejection
• If approved, refunds will be issued to your original payment method
⏱ Processing time:
• Refunds are issued within 5–10 business days
• Banks or card providers may take additional time to reflect funds
If you have not received your refund after 15 business days, contact us at:
📧 contact@biohydroponiks.com
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❌ Order Cancellations
Orders can only be cancelled if they have not yet been processed or shipped.
Once shipped, the return policy applies.
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🇺🇸 Shipping Scope
Biohydroponiks currently ships within the United States only.
We do not accept returns or process orders outside the US.
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💬 Need Help?
For any questions regarding returns or refunds:
📧 contact@biohydroponiks.com
